Property Maintenance Information and Requests


All maintenance issues must be reported to our office and must be advised as soon as possible.

Access must be given to the tradesperson to carry out routine repairs during business hours. Should the Tenant make arrangements with the tradesperson to attend after hours for a routine maintenance item, the Tenant is liable for any additional after hours call out fee.

Emergency Repairs

Please contact us directly for any urgent maintenance issues or contact a relevant tradesperson for 24 hour assistance in the event the office is closed. See our list of preferred tradespeople below.

What is an Emergency Repair?

As outlined in the red booklet “Renting a home a guide for tenants and landlords” that you were given at the start of the tenancy, there may be circumstances when our office is closed and you require urgent repairs to be carried out after hours.

These include:

  • A burst hot water service
  • A blocked or broken toilet system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure of gas electricity or water supply
  • A serious fault in a lift or staircase
  • Any damage that makes the premises unsafe or unsecured

Please note:

Should there be a failure of gas, electricity or water you are required to contact the Faults Line of your service provider to ensure it is not a problem with your provider first.

If a tradesperson is called and it is established that the matter is not classed as an emergency the tenant(s) is required to pay the call out fee not the landlord or agent.

If an after hours call out is made and the maintenance issue is deemed to be non urgent you may be responsible for the additional costs.

Red Dot’s Preferred Tradespersons

  • Plumber & Gas Fitter - Brett Adams Plumbing,Mobile 0415 333 513
  • Electrician - Bascorp Electricals, Phone 9390 5556,Mobile 0418 537 008
  • Glazier - Curtis Glass, Phone 9386 4853,Mobile 0412 589 898
  • Lock Smith -Citywide Locksmiths,Phone 9380 5677,Mobile 0411 444 446
  • Carpet Flood - Fabdry,Mobile: 0433165 296

If you are unable to reach the above preferred tradesperson please find a 24 hour service in the local yellow pages and arrange as quickly as possible.

Office Details:

Registered Office: Level 2/326 Keilor Road, Niddrie, Vic 3042
Phone : 1300 660 280
Mobile : 0425 756 313
Fax : (03) 9938 3899

Business Hours

Monday - Friday 9.00am – 5.00pm
Saturday by appointment

Please submit routine maintenance requests in writing to Red Dot Real Estate.

Maintenance Details Report

(Please provide as much detail as possible)

Attached any documents or images

Only file types jpg, jpeg, gif, png, tiff, bmp, pdf, doc, docx, rtf are allowed. File size limit of 500k applies.


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Property Management Specialists in Brunswick -North Melbourne - Flemington - Ascot Vale - Moonee Ponds - Essendon - Niddrie - Airport West and Tullamarine
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