Home Maintenance Tips

Before lodging a maintenance request with Red Dot Real Estate, please read the following maintenance tips to avoid costly unnecessary call-outs.


Ensure that your power is connected and all fuses are in the on position.

Check with energy providers to ensure that there is no fault on your street.  Jemena Electricity (AGL)  131 626

Lights or Power Points not Working

Have you checked the meter box? In most cases the problem will be that a fuse has tripped or the safety switch has tripped. This usually happens if you have a faulty appliance or if you have too many appliances switched on at the same time. Turn off the appliances you were using at the time and go to the meter box. Take special note of any switches that are in the off position. You will need to turn all switches to the off position, leave them for a few seconds and then turn them all on again. Turn each appliance on, one at a time. If the safety switch trips when you turn on the toaster, kettle etc, then it is likely that the particular appliance is faulty or has just become faulty. Keep in mind that it can sometimes be the fridge or other major appliances that have recently become faulty.

In an older home, you may have old style fuses that should not be fixed by tenants. Have a look at the fuses and see if you can see wire broken on any of the fuses.

Check to see if a light globe is blown.

If any power point shows visible burning/shorting please do not try to reuse this power point as an electrician is required.

Try the non working appliance on another power point.

If an electrician is called to the property and the fault is with one of your appliances or simply to reset the Safety Switch then you will be charged for the service fee.

Stove not Working

  • If electric, check the connection to make sure it is not loose or dirty.
  • If gas, check the igniter is firing.

Oven not Working

  • Check if gas or electric.
  • If electric ensure the timer has been turned on to activate the oven.
  • If electric, check the main control switch is on -  usually located nearby and resembles a light switch.
  • If gas, check the igniter is working and the gas mains is turned on.

Rangehood not Working

Some rangehoods need to have the fan turned on and the hood extended out to work.

No Hot Water

  • Check to see if the tank has burst.
  • Please remember some units are only small capacity and drain quicker than they can refill and reheat.
  • Confirm your system is gas or electric. If gas check the pilot light is still alight. Some units can be easily re-lit – others may require a tradesperson.  Check the gas meter valve is on.
  • If electric hot water system, check the fuse has not tripped.
  • If it is a gas system, you may need to light the hot water system. If you are new to the home this may not have been done, or on occasion if there is an air pocket in the supply they can go out. The instructions on how to relight the system will be on the outside of the unit.
  • If you have gas bottles, the bottles may be empty. If the previous tenant did not use all of their gas you will still get a supply until they are empty and you should have them refilled regularly.
  • Failure to refill the system or ignite the pilot light could result in the call-out fee being invoiced to the tenant.

Blocked Sinks

  • Try using Draino to clear the blockage. You could also try pouring boiling water down the sink to free up old soap or hair or try the same for the kitchen sink to remove old food from the kitchen waste.
  • Never put fat or oil into the drain as it will block up the pipes.

Blocked Toilets

Foreign objects that have found their way into the pipes can cause problems. These items include disposable nappies, sanitary napkins, toilet rim sanitisers, tea spoons and children's toys. Blockages caused by foreign objects are the tenants' responsibility and nearly always require a plumber's attendance.

Garage remote control not working

Replace the battery in the remote as this is the most common cause.

Keys and Locks

All locks require lubrication from time to time. Ensure that graphite, WD40 or RP7 has been applied prior to calling the office. If you have locked yourself out, you will be asked for photo identification before we can let you borrow our office set of keys and we are not able to give keys to anyone who is not on the lease or listed as an approved occupant. All lost keys are the responsibility of the tenant.

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