Ensure that your power is connected and all fuses are in the on position.
Check with energy providers to ensure that there is no fault on your street. Jemena Electricity (AGL) 131 626
Have you checked the meter box? In most cases the problem will be that a fuse has tripped or the safety switch has tripped. This usually happens if you have a faulty appliance or if you have too many appliances switched on at the same time. Turn off the appliances you were using at the time and go to the meter box. Take special note of any switches that are in the off position. You will need to turn all switches to the off position, leave them for a few seconds and then turn them all on again. Turn each appliance on, one at a time. If the safety switch trips when you turn on the toaster, kettle etc, then it is likely that the particular appliance is faulty or has just become faulty. Keep in mind that it can sometimes be the fridge or other major appliances that have recently become faulty.
In an older home, you may have old style fuses that should not be fixed by tenants. Have a look at the fuses and see if you can see wire broken on any of the fuses.
Check to see if a light globe is blown.
If any power point shows visible burning/shorting please do not try to reuse this power point as an electrician is required.
Try the non working appliance on another power point.
If an electrician is called to the property and the fault is with one of your appliances or simply to reset the Safety Switch then you will be charged for the service fee.
Some rangehoods need to have the fan turned on and the hood extended out to work.
Foreign objects that have found their way into the pipes can cause problems. These items include disposable nappies, sanitary napkins, toilet rim sanitisers, tea spoons and children's toys. Blockages caused by foreign objects are the tenants' responsibility and nearly always require a plumber's attendance.
Replace the battery in the remote as this is the most common cause.
All locks require lubrication from time to time. Ensure that graphite, WD40 or RP7 has been applied prior to calling the office. If you have locked yourself out, you will be asked for photo identification before we can let you borrow our office set of keys and we are not able to give keys to anyone who is not on the lease or listed as an approved occupant. All lost keys are the responsibility of the tenant.